Posted by: Scottish Legal Complaints Commission
Employed By: Scottish Legal Complaints Commission
Job Title: Communications Manager
Salary: £51,885.33– £57,496.54
Contract: Full-time/Part-time
Location: Hybrid
Application Deadline: Midnight Monday 16 November
Job description
Help shape our voice, strengthen our profile and make sure our communications have impact.
We are an equal opportunities employer and we’re open on both professional and work experience. We want to build a diverse team, so would positively encourage applications from all candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity.
Who we are
The Scottish Legal Complaints Commission (SLCC) is the independent body responsible for handling complaints about lawyers in Scotland. We play an important role in Scotland’s legal services sector, helping to resolve complaints and driving improvement in how legal services are delivered.
Clear, accessible and effective communication is central to that work. We communicate with a wide range of audiences, from consumers and legal professionals to stakeholders, the media and the wider public, and we want our communications to be engaging, inclusive and easy to understand.
The role
We’re looking for an experienced Communications Manager to lead our strategic communications and help shape how we tell our story.
This is a varied and influential role, combining strategic thinking with hands-on delivery. You’ll develop and deliver our communications strategy, strengthen our organisational narrative and ensure our communications are clear, consistent, accessible and focused on the needs of our audiences.
You’ll work across the organisation, providing trusted communications advice to senior colleagues and our Board, helping us manage our reputation and ensuring our work, priorities and impact are communicated effectively.
This is a role for someone who can see the bigger picture, turn strategy into action and isn’t afraid to get stuck into the delivery too.
What you’ll be doing
As our Communications Manager, you’ll:
Develop and deliver our communications strategy, ensuring it supports our wider organisational objectives
Shape and maintain a clear and consistent organisational voice and narrative
Provide strategic communications advice to senior colleagues and the Board
Lead communications planning for key organisational priorities, projects and campaigns
Lead the development of corporate publications, including annual reports and other key publications
Oversee media relations, including press releases, public statements and responses to media enquiries
Create and oversee clear, engaging content for a range of audiences and channels
Help ensure our website and digital communications are current, accessible and user-focused
Champion plain English, accessibility and inclusive communications
Support effective communication with stakeholders and wider audiences
Manage relationships with external communications, design and digital suppliers
Monitor the effectiveness of our communications and use insight to continually improve our approach.
What we’re looking for
We’re looking for someone who can combine strong communications expertise with strategic thinking, sound judgement and excellent writing skills.
You’ll be able to take complex information and turn it into clear, accessible and engaging communications, adapting your approach for different audiences and channels.
You’ll bring:
Experience of developing and delivering effective communications strategies
Excellent writing, editing and proofreading skills
Sound judgement when dealing with reputation, messaging and sensitive communications
Confidence in advising and constructively challenging senior colleagues
Experience of corporate and external communications
An understanding of media relations and reputation management
A strong commitment to plain English and accessible communication
Excellent planning and organisational skills, with the ability to manage competing priorities and deadlines
Strong relationship-building and influencing skills
A creative and proactive approach, with a willingness to challenge how things have always been done and look for better ways of communicating.
Most importantly, you’ll understand that good communication isn’t simply about getting information out.
It’s about understanding your audience and making sure what we say is clear, useful, and impactful.
Why join us?
This is an opportunity to play a key role in shaping how the SLCC communicates.
You’ll have the scope to bring ideas, influence our approach and help us build a strong, consistent and trusted organisational voice. You’ll also be close enough to the work to bring that strategy to life and see the difference effective communication can make.
If you enjoy combining strategy, creativity and practical delivery, we’d love to hear from you.
Where and how you’ll work
We support hybrid and flexible working, giving you flexibility while making sure you have plenty of opportunity to connect and collaborate with colleagues.
You’ll spend at least one-third of your working time each quarter in our Edinburgh office, which for a full-time colleague usually works out to around two days a week. You may also need to attend occasional meetings or events in person.
We know starting a new job is easier with the right support, so you’ll spend more time in the office during your induction while you get to know the SLCC, your colleagues, and your new role.
This is a full-time role of 35 hours over five days, with flexibility to consider 28 hours over 4 days.
We also offer a flexitime scheme. When working from home, you can work between 6am and 10pm, and on office days between 7am and 7pm, giving you flexibility around how you structure your working day.
What we offer
As well as flexible and hybrid working, you’ll receive:
42 days’ paid holiday, including public holidays
Group Self-Invested Personal Pension
Company sick pay
Life assurance
Cycle to work and travel loan schemes
Volunteer days
Confidential employee assistance programme
Opportunities for learning and development
Staff charity and social activities
A staff-led Wellbeing and Inclusion Group.
We pride ourselves on providing a supportive and enjoyable place to work. In our most recent staff survey, 97% of colleagues said they have a good working relationship with their colleagues.
To apply for this role, please click on the link below and submit your basic details through our online application form.
We will then email you a link to submit your CV and a covering letter explaining why you are interested in the role and what you will bring to it (a maximum of 300 words) by midnight on 16 November 2026. Candidates will be invited to an in-person interview in Edinburgh on either 4 or 7 December 2026. Candidates will also be emailed an exercise with their invitation to interview to be returned by 2 December 2026.
Please note if your application is unsuccessful at the assessment sifting stage, the SLCC cannot provide feedback on applications.