Senior Officer Complaints Investigation
Posted by: Ofqual
Employed By: Ofqual
Job Title: Senior Officer Complaints Investigation
Salary: £34211
Contract: Full-time
Location: Hybrid - Coventry
Application Deadline: 02/06/2026
Ofqual is the independent qualifications regulator for England. We currently regulate 200+ awarding organisations, and approx. 11,600 certified qualifications. These include GCSEs, AS and A levels, and a broad range of vocational and technical qualifications.
For more information about what we do please visit: https://www.gov.uk/government/organisations/ofqual
About the team
We are recruiting a Senior Officer to join our Complaints and Investigations team. This role offers the opportunity to lead on complex casework and contribute directly to protecting standards and ensuring awarding organisations meet their regulatory obligations.
Person Specification
Why join us
This is a fast-paced and intellectually challenging role where no two cases are the same. You will have the opportunity to take ownership of meaningful work that directly contributes to maintaining standards and public confidence in qualifications.
What you will be doing
In this role, you will manage a varied and often complex caseload, including complaints, whistleblowing referrals, malpractice allegations, and high-profile correspondence.
You will:
• Lead and manage end-to-end investigations, making timely and evidence-based decisions in line with Ofqual’s regulatory framework
• Analyse complex and sensitive information to identify risks to qualification standards and potential breaches of our Conditions of Recognition
• Work at pace to assess and prioritise competing demands, ensuring deadlines are met without compromising quality
• Communicate clearly and professionally with stakeholders, including explaining decisions and managing expectations
• Work collaboratively across Ofqual and with awarding organisations to influence appropriate and proportionate action
• Identify themes and emerging risks, contributing to wider organisational insight and continuous improvement