General Manager
Posted by: Institute of Regulation
Employed By: Institute of Regulation
Job Title: General Manager
Work Pattern: Full time or Part time (4 working days)
Salary: Up to £60k per year, plus pension contributions
Contract: Two years, renewable, secondments considered
Location: Home working with occasional UK travel
Application Deadline: Monday 03 March 2025
Background
The Institute of Regulation is a membership organisation. We’re a professional network, providing professional development in regulation and promoting good practice in regulation. A third of UK regulators are members, including high-profile organisations such as the Civil Aviation Authority, Ofsted, Ofgem, Information Commissioners Office, National Audit Office and Care Quality Commission.
We offer a wide range of peer support opportunities – from events, professional development and special interest groups, alongside contributing to the national conversation on regulation and regulatory practice. We host the UK’s biggest annual conference on regulation and the UK’s only regulation podcast, and we are regularly invited to advise government and parliament on regulatory matters.
Established in 2021, we believe good regulation is essential for a thriving economy and society. We aspire to be the UK home of good regulation.
We’re seeking a General Manager to strengthen our core operations, on our exciting, rapid journey to becoming the UK’s largest professional network in regulation, working with a global community of regulatory professionals and experts. We are a small organisation with big ambitions and the successful candidate for this key role will be both collaborative in approach and driven to deliver results.
Mission and Values
The Institute of Regulation is a member-led organisation.
We believe that good regulation holds the key to public organisational effectiveness and social and economic prosperity. We aim to bring sector-specific knowledge sharing for best practices and improved value, and provide a framework for policy innovation, collaboration and improved public services.
The Institute holds four core values:
- Professionalism, we promote and advance excellence, learning and creativity in the field of regulation.
- Independence, we give a voice to the value of regulation and the community of regulators, with authority, candour and free from political influence.
- Openness and collaboration, we actively and generously engage with all those that have an interest in regulation, whatever their background or organisation.
- Integrity, we uphold the highest standards of conduct, recognising the impact of regulation across all dimensions of society, government and the economy.
The Role
The General Manager leads the day to day running of the Institute of Regulation and is responsible for its operations. The post reports to the Institute’s Chair and board, overseeing strong and effective operations, administration and member engagement. The role is responsible for day-to-day management of including Member Support Officer, volunteers, seconded staff and interns.
Key responsibilities
A. Operational leadership - ensure the effective management of operations.
-Day-to-day management of the Institute
- Maintain a high-quality membership experience, across all touchpoints.
- Responsible for managing outsourcing supplier relationships.
- Provide regular reports to the chair and board on operations, finances and membership.
- Monitor finances and procurement and manage budgets, actively engaging with external support.
- Oversee corporate performance, including of suppliers
- Ensure the Institute handles membership information appropriately, enabling effective and appropriate member targeting.
B. Business development – secure a sustainable future for the Institute.
- Maintain programme of campaigns to grow membership engagement.
- Implement a product strategy to enable growth of the membership offering.
- Diversify income sources for the Institute.
-In addition, the postholder will work with and manage the IoR’s Membership Officer.
C. Leadership – provide a compelling experience to the Institute’s members
-Secure an outstanding annual programme of events reflecting member needs and the evolving regulatory policy context.
- Ensure the membership offering - including events, professional development and special interest groups - operates effectively.
- Seek feedback to evidence member needs and priorities.
D. Stakeholder engagement – enhance the reputation of the Institute.
- Oversight of the effective use of communication channels, including social media, to enhance the profile of the Institute.
- Support Board members in engaging with prospective new regulator members to increase the membership base of the Institute, and other senior stakeholders.
- Strengthen the reputation of Institute as a respected organisation due to its operational effectiveness.
The General Manager will be responsible for engaging with the following:
- The Chair of the Institute.
- Members of the board of the Institute.
- Regulators
- Consultants, academics and subject matter experts.
- Outsourcing partners.
The person
Essential criteria
A. Experience:
- Proven successful track record in management, operations or administration
- Experience of managing programmes and projects.
- Budget management experience.
- Customer relationship management systems.
B. Skills:
- Excellent relationship building skills.
- Excellent written and oral communication skills.
- Strong event management skills.
C. Behaviours:
- Excellent delivery focus and self-starter with ability to work independently.
- Demonstrated diligence, attention to detail and organisational skills.
- Works collaboratively with a pragmatic and diplomatic approach.
- Sensitive and adaptive to different audience needs.
Desirable criteria
D. Experience:
- Income generation.
- Experience &/or empathy with regulators and their contribution to economy and society.
- Helping a membership, accreditation, education or commercial organisation grow.
E. Skills:
- Policy development and research skills.
F. Behaviours
- Creative approach to problem solving.
The process
Applications must be submitted by 5pm on Monday 03 March 2025.
- All applicants must have the right to work in the UK.
- To apply, please submit a CV and a covering letter of no more than two sides (minimum 11 font) setting out how you meet the role criteria and why you want the role to info@ioregulation.org
- Shortlisted candidates will be invited to have an informal meeting with the Institute Chair ahead of an interview.
- An interview will take place online in March, with the interview panel to include the chair of the Institute of Regulation. The interview will be competency-based, so please make sure that your application sets out how you meet the person specification above.
- We encourage disabled people to apply for the role. If you wish to be considered under the government’s Disability Confident employer scheme, please let us know when you submit your application.
- If you have any queries ahead of the interview, please contact director@ioregulation.org