Fitness to Practise Performance Manager
Posted by: Social Work England
Employed By: Social Work England
Job Title: Fitness to Practise Performance Manager
Salary: £47,735 per year, rising to £50,066 per year after successful completion of a 6-month probationary period.
Contract: Full time
Location: Hybrid/Sheffield
Application Deadline: 27 November 2024
Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change and ultimately improve people’s lives.
The role is responsible for monitoring the performance of Fitness to Practise through key performance indicators and data, whilst supporting your stakeholders with improving output based on analysis of the data and translating this to real life suggestions for performance improvements.
You will act as a key point of communication between the fitness to practise teams to ensure that individual managers have the tools available to manage case throughput in a secure and sustainable manner.
The role is key in the development and implementation of financially and operationally sustainable process changes to drive continuous improvement across the directorate, ensuring efficiency and operational effectiveness, and enhancing our reputation.
What You Will Do
- Provide quality and insightful fitness to practise performance reports to senior management, the Executive Leadership Team and the Social Work England Board.
- Support key stakeholders to manage the budget with our external legal provider and ensure tools are in place to manage fitness to practise hearings costs and support teams to identify and deliver improvements. Attend regular operational meetings with our external legal provider to support strategies for effective case progression within the defined budget.
- Troubleshoot any issues that arise to ensure effective case progression and inspire and coach staff to take a solution-focused approach.
- Work closely with the investigations team to identify and agree cases to be referred to our external legal provider, and to ensure that they are progressed in accordance with service level agreements.
- Regularly communicate performance information, including an analysis of risks and suggestions for service improvements with stakeholders, colleagues, and our external legal provider.
- Work with MI and operational teams to maintain a model for case throughput and develop reports for use at operational and management levels, with a focus on performance and service improvement. Continuously improve what reporting is required in each team and work with MI analysts to ensure reporting capabilities are realised.
- Use the operational forecasting model to better understand service trajectory in relation to existing performance levels, use to establish and monitor targets to deliver performance improvement (process, budget, service and learning and development).
- Ensure frameworks are in place for the oversight of key safeguarding activity, including risk assessments and MoU’s with relevant oversight bodies.
- Ensure that learning from audits, complaints, Professional Standards Authority and Quality assurance activities is progressed and drives improvement.
- You will support with identifying themes from complaints, learning from the Professional Standards Authority and learning from case progression strategies to help drive an improvement culture focused on process and learning
Your Skills, Knowledge and Experience
1. Experience of working within a fitness to practise environment.
2. Ability to interrogate, understand and use data and tools to oversee operational and financial performance in a high-volume casework environment.
3. Experience of working with a range of internal and external stakeholders, working collaboratively to achieve a shared goal.
4. Ability to establish and maintain quality and support mechanisms to meet productivity targets and achieve KPIs in an environment where accuracy, timeliness and customer service.
5. Experience of raising performance and coaching stakeholders and managers to excel against organisational objectives.
6. Experience of sound decision making, capable of withstanding challenge, and able to present with sound reasoning and evidence.
7. To lead in area of expertise, communicating professionally with a range of stakeholders in challenging situations.
8. Experience of multi-agency working, sharing information and maintaining confidentiality with external stakeholders.
9. Experience of working independently to deliver to deadlines whilst maintaining a high degree of accuracy and attention to detail.
10. Strong analytical skills and ability to proactively identify and resolve problems by exploring investigative options.
11. Ability to drive successful change by having input into the strategic direction of the directorate.
12. Experience of proactive and positive approach to organisational and process change, and energising others to engage.
Application
During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.ication